FAQ

DO YOU SHIP WORLDWIDE?

Yes - check out the delivery information section for all our prices and services to different countries.

WHAT'S YOUR RETURNS POLICY?

You can refund or exchange items, unless specified, that you are not happy with within 28 days.
Please note: the item you are returning should be unworn, unwashed and in its original condition.

To refund or exchange your item(s) just follow the steps below to complete our new paperless returns system:

  1. Log into your account
  2. Click on the order number you would like to return
  3. Fill in the online returns form, then mail your package back to us and just include the order number. You will be required to pay postage, so keep proof of this incase anything goes missing. 
  4. Once we receive the package we will deal with your request for an exchange or refund and we will keep you up-dated via email on the progress of your request.
  5. If you checked out as a guest you can download a returns form here

HOW DO I PLACE AN ORDER?

  1. We aim to make placing an order as easy as possible:
  2. Find the item you want to purchase.
  3. Select the size you want.
  4. Click Add to cart.
  5. Click on your shopping cart or go directly to the checkout and fill in your payment, billing and delivery details. You can also add a gift card or discount code here.

That's it - just wait patiently for your order to arrive at your door. 

DISCOUNT CODES

Please use any discount codes on the ‘Customer Information’ screen during checkout, on the right hand side you will see your order summary and the option to add a discount code.

GIFT CARDS

Gift Card codes are different to discount codes and must be entered in the ‘Billing Information and Payment’ section.

    CAN I CANCEL MY ORDER?

    You can cancel your order with us so long as your order has not left our warehouse.
    To find out what stage your order is at login to your account, to cancel your order email info@horizonsupply.co with CANCEL MY ORDER in the subject line. Please include an order reference number in the message to make it easier for us to find your order.

    CURRENCIES

    At this moment we can only accept payment in GBP £ - all orders will be processed at the current exchange rate and automatically deduct the correct amount from your bank account in your local currency. Click here to convert your cart total

    I HAVE RECEIVED THE WRONG ORDER

    Unfortunately this can happen from time to time. If there's a mix up with your order please contact our Customer Care team at info@horizonsupply.co and they will organise an exchange and replacement. 

    CAN I GET MY ORDER SIGNED BY THE BAND?

    Due to the band's busy touring schedule it is not possible to get your order, or other item's signed by the band. Occasionally we have signed items for sale, or in competitions so make sure you have signed up to our newsletter to be the first to know.

    ITEMS BOUGHT AT A CONCERT

    Horizon Supply is completely separate to the merchandise you find at tour dates, therefore we are unable to offer any refunds/exchanges. All tour merchandise sales are final however if you have received a faulty item please contact our customer care team who will do their best to help you. 

    WORK EXPERIENCE

    Unfortunately right now we aren't able to take on any work experience students or interns. 

    CAN I DESIGN FOR HORIZON SUPPLY?

    Occasionally we use freelance designs for our merchandise, alongside our In-House design team. Anyone wishing to share their designs with us, must have an (up to date) online portfolio, which can be linked with the potential designs attached in an email to info@horizonsupply.co 

    HOW CAN I KEEP UP-TO-DATE WITH CONTESTS, OFFERS AND ALL OTHER HORIZON SUPPLY NEWS?

    The best way to keep on top of what we are up to here at horizon supply co. is by signing up to our mailing list at the bottom either in the pop up on our home page or by clicking here.

    You can also follow us on Instagram: @horizonsupplyco

    CAN I MEET THE BAND?

    Horizon Supply is just the merchandise company owned by Bring Me The Horizon. Unfortunately we can’t organise any meets and greets with the band. Any opportunities through Horizon Supply to meet the band will be advertised via our newsletter, blog and the band’s social media accounts. 

    IS THERE A BRING ME THE HORIZON FACEBOOK, TWITTER, INSTAGRAM ETC?

    You can keep up to date with the latest news from Bring Me The Horizon by taking a look at our Blog, subscribing to our Newsletter (bottom right of this page), or by following us on Facebook, Twitter, & Youtube. You can also follow us on Instagram @bringmethehorizon & @horizonsupplyco

    Horizon Supply Co can also be found on Pinterest.

    HOW LONG HAS THE BRAND BEEN GOING?

    Bring Me The Horizon formed in 2004 but Horizon Supply Co. is a new venture taken by the band to have full creative control over their merchandise. Horizon Supply Co. was founded in 2014.

    CAN YOU SEND ME ITEMS TO PROMOTE ON MY BLOG/YOUTUBE/INSTAGRAM?

    Horizon Supply doesn't currently have an endorsement program.

    If your question wasn’t answered above please visit our Contact Us page.